Orange Plan/Senior Link Policy

Terms & Conditions

The Orange Plan/ Senior Link is a monthly subscription service that begins on the date of the client’s first payment and continues until the assigned student therapist completes their practicum term (typically 8–12 months).

By enrolling in the Orange Plan, clients agree to the following:

Monthly Billing: The subscription fee will be automatically charged on a monthly basis from the initial payment date until the end of the student therapist’s practicum term.

Unlimited Sessions: Clients may book an unlimited number of in-person/virtual sessions during designated student clinic hours (“student shifts”), subject to therapist availability.

Fixed Commitment Period: The subscription is a fixed-term agreement tied to the student therapist’s practicum duration.

No Early Cancellation / Adjustment Clause:
The Orange Plan is not cancellable before the end of the practicum term. However, if a client chooses to cancel the subscription or stops making monthly payments before the term ends, the subscription will be terminated and recalculated. All sessions attended under the Orange Plan will be converted to the standard pay-per-session rate, and the client will be charged accordingly. Any remaining balance (difference between subscription fees paid and the recalculated total) will either be charged or refunded as applicable.

Scheduling Flexibility: Clients may choose their session frequency based on personal preference or the therapist’s recommendation.

Clients who prefer not to commit to a fixed-term subscription may opt for standard pay-per-session rates, which do not require a long-term commitment.

By subscribing to the Orange Plan, clients acknowledge that they have read, understood, and agreed to these Terms & Conditions.

Monthly Subscription Fee
The Orange Plan subscription is billed on a monthly basis at the following rates:

1:1 Orange Plan / Senior Link: $95 per month
1:2 Orange Plan: $120 per month
Family Orange Plan (3–5 participants): $150 per month

For payments made by credit card or post-dated cheque, fees will be charged monthly on a recurring basis.

For payments made by e-transfer or cash, the full subscription amount for the entire practicum term will be collected in a single upfront payment at the start of the subscription.

Regular Session Rates

Student therapist rates for standard 50-minute sessions are as follows:

1:1 sessions: $85 +tax
1:2 sessions: $100 +tax
Family sessions (3–5 participants): $115 +tax

Sessions are billed individually at the time of booking or attendance. No long-term commitment is required.

Session Cancellation / Reschedule Policy

A minimum of 24 business hours’ notice is required for all cancellations or rescheduling requests.

The Orange Plan / Senior Link subscription does not cover late cancellation or missed appointment fees. If a session is cancelled, missed, or rescheduled within 24 hours of the scheduled start time, the client will be charged the full regular session rate.

This policy applies to all clients, including both subscription Orange Plan users and pay-per-session clients.

To avoid a late cancellation fee, please provide more than 24 business hours’ notice (for example, cancelling on Saturday for a Monday appointment).

Changing Student Therapists During Subscription

If you wish to change student therapists during your subscription, the following options are available:

Continue with your current student therapist for the remainder of the current billing month and begin working with a new student therapist (offering the Orange Plan / Senior Link) starting the following month.
Switch immediately to a new student therapist by paying the regular per-session rate for any sessions already used during the current month, with the Orange Plan resuming under the new student therapist thereafter.

After the Subscription Ends

At the conclusion of your subscription (i.e., when the student therapist completes their practicum term), you may choose to:

Continue with the Orange Plan / Senior Link by working with a new student therapist.
Continue with your current therapist at their applicable rate (student or fully registered, depending on their status at that time).
Transfer to another registered therapist within the clinic.
Conclude therapy services and be formally discharged.

If you have any questions regarding these Terms & Conditions or would like to subscribe to the Orange Plan / Senior Link, please contact our clinic directly.

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